Hi!

Thank you so much for taking the time to fill out our survey.
We really appreciate your feedback and will use it to improve our services.


All of the questions are optional so feel free to fill out as much or as little as you'd like.


Also, everything is confidential and private so you can fill this out anonymously or if you prefer you can add your contact information and request a response.


- Jen
 
 
I use Mobile Mutts for the following services (please check all that apply):
 
dog walking
 
puppy visits
 
dog running
 
cat visits
 
overnight pet sitting
 
I no longer use Mobile Mutts
 
Other
   
 
If you no longer use Mobile Mutts please tell us why:
   
 
 
How satisfied are you with the following:
Not applicableVery UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Dog walkers/cat sitters
Safety procedures
Office Staff
Communication
Customer Service
Online scheduling system
Billing procedures
Overall
 
If you are unsatisfied with any of the above please explain why. Any suggestion for improvement are welcome here.
   
 
 
Walker Changes:

Because we work as a team, walker changes and fill-in walkers are inevitable. Over the years we feel we've come up with a good system for communicating changes and for making sure all of our walkers are trained and ready before filling in and/or taking over their own route. If there are ways we can improve this system please let us know in the following section.
 
Do you agree with the following:
Not applicableI strongly disagreeI disagreeI agreeI strongly agree
Walker changes have been smooth transitions.
Mobile Mutts has a done a good job communicating changes.
The fill-in walkers have done a good job following instructions.
I am happy with all the walkers I've had while using Mobile Mutts.
 
If you would like to explain any of the above answers or have any suggestions (pertaining to walker changes) please do so here.
   
 
 
Office/Management:
 
How satisfied are you with the following:
Not applicableVery UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Email response time
Phone response time
Ease of scheduling
Communication when there is an issue with your dog or cat
Overall
 
Please let us know how the office is doing handling your calls, emails, questions, scheduling, etc.
   
 
 
Billing procedures:
 
How satisfied are you with the following:
Not applicableVery UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Billing procedures
Types of billing methods
Billing emails
 
Do you have any suggestions for improving our billing system?
   
 
 
General Suggestions/Comments:
 
If you have any suggestions, comments or ideas for new services please let us know here.
   
 
 
Contact info:

Putting your contact info is totally optional. But if you have a particular issue you'd like us to address feel free to include your info and let us know you'd like a response and we'll be happy to get back to you.
 
Name
   
 
Email Address
   
 
Phone number
   
 
Would you like us to contact you? If yes, and you don't hear from us within a few days please feel free to contact us at mobilemutts@mobilemutts.com. We do check our responses regularly but would hate if anything pressing wasn't addressed right away. thanks!
 
Yes
 
No